• Mon-Thu 8am - 7pm CST  |  Friday 8am - 5pm CST

FREE 3 Day Delivery: On orders over $100 with total shipping weight under 50lbs.Details

  

Customer Support

  • Our corporate mailing address

    PCNation
    500 Central Avenue

    Northfield, IL 60093

  • Contact us

    Phone Support: 1-800-235-4050 Mon-Thu 8am - 7pm CST Fri 8am - 5pm CST
    Email Support: pcnationcares@pcnation.com
    Fax: 1-847-400-5277

  • Returns and exchanges

    We want you to be 100% satisfied with your purchase.

    • All returns require a pre-approval. To submit for an approval, please log-in via the My Account page and visit the Return Products tab.
    • If you have any questions related to a pending return, please email returns@pcnation.com.
    • Please read our return policy here.

  • Order tracking

    It's easy to track your orders while they're in shipment

    • Track orders via your online account. Log in to your online account to view a complete history of your orders: Order History
    • Track Orders by phone by calling 1-800-235-4050. Our friendly staff is available Mon-Thu 8am - 7pm CST and Fri 8am - 5pm CST.

  • Frequently asked questions (FAQ)

    How do I cancel an item or order I placed?
    If the item you ordered has not been loaded on the truck in the warehouse, PCNation will be able to cancel the order. If the product is already loaded on the truck, we can not stop the shipment. If your request is an urgent issue, we recommend calling our customer service line at 1-800-235-4050. If you need to request a cancellation after normal business hours or over the weekend, please email orders@pcnation.com and reference your order number and the related item(s). An order is not considered cancelled until you receive a written confirmation from PCNation via email.

  • Should I save the packaging the product was shipped in?
    Yes, please save all packaging materials. If you need to process a return, the item must be retuned in the original, manufacturer packaging.

  • I only received part of my order. Are the other items I orderd in transit?
    PCNation ships from several different warehouse locations and packages may arrive separately. To check order status and confirm if the other items you ordered are in transit, please Click on Order Information under My Utilities. Locate the appropriate order and click on Order Review. Directly below each line item you can view the status of that item. If you need further assistance please email us at pcnationcares@pcnation.com or call 1-800-235-4050.

  • My package was damaged in transit. What do I do?
    If a package is damaged in transit and it is evident at the time of delivery, please refuse the package. After refusing the package, please call us at 1-800-235-4050 or send an email to pcnationcares@pcnation.com to report the issue. If you accept the package and then notice the damage, please follow the same procedures as noted above to contact PCNation to report the issue. Our Returns Department will assist you further and will provide further instructions.

  • My package seems to have been lost in transit or was mis-delivered. What to I do?
    If the carrier can not locate your package or they delivered it to an incorrect address, please contact PCNation as soon as possible. We will initiate a trace on your behalf with the carrier. Please call our Customer Service Department at 1-800-235-4050 or send an email to pcnationcares@pcnation.com. PCNation must be notified of the pending issue within 7 days of the shipping date or a claim/trace may not be able to be filed.

  • How do I submit for approval to return a product?
    If you need to return a product, PLEASE do not send the package to the location it shipped from. All returns must be pre-approved by PCNation and routed to the proper returns warehouse. Returns will not be accepted without a valid return authorization number (RMA#). All returns must be completed within 30 days of the ship date. After 30 days, the manufacturer warranty applies. Certain restrictions apply. You can submit for a return approval via My Account.

  • How do I get a copy of my invoice?
    Please log-in to the "My Account" section of our website. You will need your log-in ID (your email address) and the password you created when you opened your account. After accessing your account, click on the "Order Information" category and choose the specific order you need an invoice for and click on "Order Review". After the order details appear on the screen, click on the "Print Order Invoice" icon and the invoice will appear on your screen. After the invoice appears on your screen, click on the "Print Order Summary" icon on the bottom of the page and the invoice should print in your printer.

At PCNation, we are here to help! Please let us know if we can be of assistance to you in any way. If you have questions regarding your order or need further assistance, please contact our Customer Service Department at 1-800-235-4050 or email pcnationcares@pcnation.com

  BizRate Customer Certified (GOLD) Site
NexTag Seller
PriceGrabber User Ratings for PCNation HACKER SAFE certified sites prevent over 99.9% of hacker crime.  
Copyright 1996-2014 PCNation. All rights reserved.18