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Return Policy


PCNation is here to help make the return process as easy as possible for you. All products sold by PCNation are covered under the manufacturer's warranty unless otherwise stated. Please contact the warranty service provider listed in your product documentation for defective products and missing parts. If, after contacting the manufacturer it is determined that the product is defective, the manufacturer will either offer to repair or replace the item direct from the factory or may refer you back to PCNation. If they refer you back to PCNation, please log-in to My Account and visit the Return Products page to submit for approval to return the product. NO RETURNS of any type will be accepted without an RMA number.

  • Most shipments from PCNation require a signature at delivery. Returns due to the carriers inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges.

  • Products being returned must contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Any return that is not 100 percent complete will be returned back to the customer and no credit will be issued.

  • Most defective products (except computers, printers and software) may be returned for repair or replacement only, at PCNation's discretion, within 30 days of the invoice date. PCNation will not charge a return-processing fee of any kind when a defective item is repaired or replaced with the identical item.

  • All returns, must be made within 30 days of the shipping date. After 30 days, the manufacturer's warranty applies.

  • All items being returned for a refund or exchanged for a non-identical item are subject to a 15% return processing fee. Minimum return-processing fee for any refund or credit is $15.00

  • Non-defective software may not be returned under any circumstances.

  • All refurbished products are marked as such and come with a manufacturer's warranty. Refurbished products cannot be returned to PCNation under any circumstance.

  • IMPORTANT - The following brands may only be returned if the product is certified as defective by the manufacturer and the manufacturer authorizes a return to PCNation. A manufacturer's case ID # is required for PCNation to process your RMA request for these brands. Additionally, these items may be returned for an identical replacement only. They cannot be exchanged for non-identical items or returned for a refund. Adtran, Allied Telesyn, Apple, APC, Atto Technology, Axis, Asus, Dell, Epson POS equipment, Metrologic, Panasonic Toughbooks, Checkpoint, Canon (Scanners only), O'Neil, Polycom, PSC, Sony, Samsung, ELO Touchscreen, Zebra, all memory, all TVs, MSI, license and software products of any brand.

  • Please keep in mind that PCNation is not able to guarantee that any particular item will be compatible with other products not purchased from PCNation. If you have questions or concerns regarding compatibility issues, please contact us prior to purchase. Non-compatibility does not qualify a product as being defective.

  • Discontinued or end of life products can only be returned for repair. No refunds or exchanges can be made.

  • For all returns, the customer prepays shipping. PCNation does not offer reimbursement.

  • If a package is returned to PCNation and the condition of the box or the actual merchandise does not match the claim, no credit will be issued and the item will be returned to the customer.

  • Unfortunately PCNation is not able to offer price protection on products that have already shipped. Any return of a product that has dropped in price will be processed at the then current price.

  • If the merchandise appears to be damaged in shipping, it is best to refuse the package and request the carrier return it to the shipper. After refusing a damaged product, please notify PCNation at returns@pcnation.com. Upon notification of refusal of a damaged product, PCNation will immediately ship a replacement. If you knowingly accept a damaged package, please make sure the delivery driver notes the damage in their scanner or on the manifest and notify PCNation at returns@pcnation.com. If you accept a package and later discover damage, please contact us immediately at returns@pcnation.com. PCNation must be notified of all claims related to shipping damage at returns@pcnation.com within 10 days of the shipping date. When we are notified of shipping damage within 10 days of the shipping date, PCNation will arrange for inspection and, if necessary, pick up of the damaged item. To help expedite a claim related to shipping damage, please provide PCNation with pictures of the damage. Due to shipping company restrictions, if PCNation is notified of shipping damage more than 10 days from when the order ships, we may not be able to offer an exchange or credit for the damaged item.

  • All delivery refusals must be reported to PCNation. Unauthorized delivery are subject to a $15.00/15% return processing fee (depending on the item) and no credit for the freight charges.

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