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Terms and Policies


PCNation employees are trained and knowledgeable about the specifications, features, and advantages of the products and services we offer. Your account manager is able to use his or her knowledge to help provide you with equipment that consistently meets your needs for quality products in a cost effective and timely manner. If you have any questions about products we carry or our policies – PLEASE ASK. Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the United States Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers’ warranties for exported goods may vary or even be null and void. Any and all liability is only for the products purchased.

  • Return Policy

    PCNation is here to help make the return process as easy as possible for you. All products sold by PCNation are covered under the manufacturer's warranty unless otherwise stated. Please contact the warranty service provider listed in your product documentation for defective products and missing parts. If, after contacting the manufacturer it is determined that the product is defective, the manufacturer will either offer to repair or replace the item direct from the factory or may refer you back to PCNation. If they refer you back to PCNation, please log-in to My Account and visit the Return Products page to submit for approval to return the product. NO RETURNS of any type will be accepted without an RMA number.

    • Most shipments from PCNation require a signature at delivery. Returns due to the carriers inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges.

    • Products being returned must contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Any return that is not 100 percent complete will be returned back to the customer and no credit will be issued.

    • Most defective products (except computers, printers and software) may be returned for repair or replacement only, at PCNation's discretion, within 30 days of the invoice date. PCNation will not charge a return-processing fee of any kind when a defective item is repaired or replaced with the identical item.

    • All returns, must be made within 30 days of the shipping date. After 30 days, the manufacturer's warranty applies.

    • All items being returned for a refund or exchanged for a non-identical item are subject to a 15% return processing fee. Minimum return-processing fee for any refund or credit is $15.00

    • Non-defective software may not be returned under any circumstances.

    • All refurbished products are marked as such and come with a manufacturer's warranty. Refurbished products cannot be returned to PCNation under any circumstance.

    • IMPORTANT - The following brands may only be returned if the product is certified as defective by the manufacturer and the manufacturer authorizes a return to PCNation. A manufacturer's case ID # is required for PCNation to process your RMA request for these brands. Additionally, these items may be returned for an identical replacement only. They cannot be exchanged for non-identical items or returned for a refund. Adtran, Allied Telesyn, Apple, APC, Atto Technology, Axis, Asus Products, Dell, Epson POS equipment, Metrologic POS equipment, Panasonic Toughbooks, Checkpoint, Canon (Scanners only), O'Neil, Polycom, PSC, Sony, Samsung, ELO Touchscreen, Zebra, all memory, all TVs, license and software products of any brand.

    • Please keep in mind that PCNation is not able to guarantee that any particular item will be compatible with other products not purchased from PCNation. If you have questions or concerns regarding compatibility issues, please contact us prior to purchase. Non-compatibility does not qualify a product as being defective.

    • Discontinued or end of life products can only be returned for repair. No refunds or exchanges can be made.

    • For all returns, the customer prepays shipping. PCNation does not offer reimbursement.

    • If a package is returned to PCNation and the condition of the box or the actual merchandise does not match the claim, no credit will be issued and the item will be returned to the customer.

    • Unfortunately PCNation is not able to offer price protection on products that have already shipped. Any return of a product that has dropped in price will be processed at the then current price.

    • If the merchandise appears to be damaged in shipping, it is best to refuse the package and request the carrier return it to the shipper. After refusing a damaged product, please notify PCNation at returns@pcnation.com. Upon notification of refusal of a damaged product, PCNation will immediately ship a replacement. If you knowingly accept a damaged package, please make sure the delivery driver notes the damage in their scanner or on the manifest and notify PCNation at returns@pcnation.com. If you accept a package and later discover damage, please contact us immediately at returns@pcnation.com. PCNation must be notified of all claims related to shipping damage at returns@pcnation.com within 10 days of the shipping date. When we are notified of shipping damage within 10 days of the shipping date, PCNation will arrange for inspection and, if necessary, pick up of the damaged item. To help expedite a claim related to shipping damage, please provide PCNation with pictures of the damage. Due to shipping company restrictions, if PCNation is notified of shipping damage more than 10 days from when the order ships, we may not be able to offer an exchange or credit for the damaged item.

    • All delivery refusals must be reported to PCNation. Unauthorized delivery are subject to a $15.00/15% return processing fee (depending on the item) and no credit for the freight charges.

  • Additional Terms and Conditions

    • UPS Ground, Fed-Ex Ground and other "surface" shipments are not guaranteed to arrive within a certain timeframe. These shipments on average take 2-7 days for delivery from the date the order is credit released.

    • The maximum refund or credit due, in the event an air package is delivered late due to negligence on the part of PCNation or the shipping carrier, will be a refund adjusting the total paid delivery charges to reflect the next lower shipping level.

      We will not be liable for, nor shall any refund or credit of any kind be made as a result of any loss, damage, delay, misdelivery, nondelivery, or misinformation, including, but not limited to, any such loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting from:

      Perils of air, public enemies, public authorities acting with actual or apparent authority on the premises, riots, strikes or other local disputes, civil commotions, hazards incident to a state of war or weather conditions (as determined solely by the shipping carrier), or national or local disruptions in air or ground transportation networks, due to events beyond our control, or disruption or failure of communication and information systems. In such circumstances, we will make reasonable efforts to effect delivery of packages to their destination as quickly as practicable under the circumstances; and we are under no duty to advise you of the potential existence of any one or more of these circumstances.

    • For backordered or out of stock items, PCNation does not offer a price guarantee. If the advertised price of an out of stock item increases, you will be contacted to confirm if you want to proceed based on the current advertised price.

    • Freight options include FedEx Air, UPS Ground and UPS Air. Most in stock, credit approved orders received before 4:00 PM EST. ship same day. Cut off time for FedEx Next Day and 2nd Day Air orders is 5:00 PM EST. PCNation reserves the right to substitute LTL carriers for heavy weight Ground and Air orders.

    • While PCNation does it's best to update product availabilty, pricing and product description at our website on a regular basis, we are not responsible for errors in pricing, availability or product descriptions.

    • In the event of an error in product description, PCNation will issue a call tag and offer a complete refund.

    • Occasionally PCNation may not be able to ship an order to California or Massachusetts without an additional handling fee related to state sales tax. (Please note: this is a handling fee, not sales tax). In these cases, you will receive a phone call or email from a PCNation representative offering you the opportunity to cancel your order prior to your credit card being charged.

  • Order Cancellation Policy

    • An order is only considered to be cancelled when the cancellation request is confirmed by PCNation in writing. PCNation will always try to accomodate a cancellation request but can not guarantee that an already placed order can be cancelled. If the order can not be cancelled and the merchandise is no longer needed, it is best to refuse the shipment. Please keep in mind that there is a minimum $15.00 return processing fee and no credit of shipping charges on delivery refusals.

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