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Return Policy

PCNation is here to help make the return process as easy as possible for you. All products sold by PCNation are covered under the manufacturer's warranty unless otherwise stated. Please contact the warranty service provider listed in your product documentation for trouble shooting assistance regarding possible defective products and missing parts. If, after contacting the manufacturer it is determined that the product is defective, the manufacturer will either offer to repair or replace the item direct from the factory or may refer you back to PCNation. If they refer you back to PCNation, please log-in to MY ACCOUNT and visit the Return Products page to submit for pre-approval to return the product. NO RETURNS can be accepted without a valid pre-approval and RMA number.

  • All returns, must be made within 30 days of the shipping date. After 30 days, the manufacturer's warranty applies.

  • Products being returned must contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer.

  • All items being returned for a refund or exchanged for a non-identical item are subject to a 15% return processing fee. Minimum return-processing fee for any refund or credit is $15.00

  • Opened software products may not be returned under any circumstances.

  • All refurbished products are marked as such and come with a manufacturer's warranty. Refurbished products cannot be returned to PCNation under any circumstance.

  • IMPORTANT - The following brands may only be returned if the product is certified as defective by the manufacturer and the manufacturer authorizes a return to PCNation. A manufacturer's case ID # is required for PCNation to process your RMA request for these brands. Adtran, Allied Telesyn, Apple, APC, Atto Technology, Axis, Asus, Dell, Epson POS equipment, Honeywell, Metrologic, Motorola/Symbol, Panasonic, Checkpoint, Canon (Scanners only), O'Neil, Polycom, PSC, Sony, Samsung, ELO Touchscreen, Zebra, all memory, all TVs, MSI, license and software products of any brand.

  • Discontinued or end of life products can only be returned for repair. No refunds or exchanges can be made.

  • For all returns, the customer prepays shipping. PCNation is not able to offer reimbursement.

  • On average, it takes 10 business days for returned items to be processed after receipt at the Returns Warehouse. Any applicable credits for returned items will be issued upon completion of return processing and via the same form of payment used on the original transaction.

  • If a package is returned to PCNation and the condition of the box or the actual merchandise does not match the claim, no credit will be issued and the item will be returned to the customer.

  • Unfortunately PCNation is not able to offer price protection on products that have already shipped. Any return of a product that has dropped in price will be processed at the then current price.

  • Most shipments from PCNation require a signature at delivery. Returns due to the carriers inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges.

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