Frequently asked questions (FAQ)

• Free 2-3 day shipping promotion
• Additional shipping information
• Tracking my order
• Where is my order?
• My order was damaged in transit. What do I do now?

• Free 2-3 Day Delivery

  Take advantage of free 2-3 day delivery when your order totals over $100.00 with a shipping weight of less than 50 pounds.
  • PCNation ships via FedEx and other reputable carriers to provide expedited service.
  • Most orders placed by 4:00 p.m. EST will ship the same business day and should be delivered within two to three business days. Certain restrictions apply and some products do not qualify for this promotion.
  • Certain restrictions apply and some products do not qualify for this promotion.
  • The following issues may delay the delivery of your package:
    1. Incorrect shipping address
    2. Shipping address does not match billing address
    3. Payment delay or credit card verification issues
    4. Carrier failure to deliver (i.e. severe weather conditions)
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• Additional Shipping Information

  • Overnight and Two Day shipping available upon request. Additional fees apply.
  • PCNation currently delivers only to addresses within the United States. We are unable to ship packages to international addresses.
  • Additional fees apply when shipping to Alaska or Hawaii.
  • We ship to APO/FPO addresses following the USPS guidelines. Additional fees may apply.
  • FedEx Standard Overnight may not be available to all zip codes. FedEx Priority Overnight is usually delivered next business morning, but is contingent on zip code. To confirm the guaranteed delivery time for your zip code, please contact PCNation or FedEx.
  • At PCNation's discretion, ground orders will ship via FedEx, UPS, or LTL Truck (based on weight of shipment). If you require a specific carrier, please contact PCNation's Customer Service Department at 1-800-235-4050. An additional service charge may apply if you require a specific carrier.
  • LTL Truck deliveries for heavy weight shipments are dock to dock deliveries. If you require additional services on an LTL shipment such as a lift gate truck or inside delivery, additional fees apply. Please contact our Customer Service Department for further details.
  • Most packages that ship from PCNation require a signature at delivery, but some packages may be left at the delivery address without a signature. If you have any questions related to this policy, please contact PCNation prior to your order shipping.
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• Tracking My Order

  • Once your order has shipped, you'll receive an e-mail providing you with a tracking number you can use on the carrier's website to track your order.
  • You can also locate your tracking information by logging into the My Account section of our website, e-mailing pcnationcares@pcnation.com or by calling PCNation at 1-800-235-4050.
  • PCNation ships from several different warehouse locations and packages may arrive separately. To check order status and confirm if the other items you ordered are in transit, please log in to My Account. Click on the appropriate order, and directly below each line item you can view the status of that item.
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• Where is your order?

  • If the tracking information shows the order has been delivered, please be sure to check around the exterior of your home. Drivers may leave a package in a variety of places, including garages, porches, or with building managers and neighbors.
  • If the tracking information shows your order has been returned to sender, please contact PCNation via e-mail or phone. There are several reasons why a delivery attempt may have been unsuccessful and PCNation will be able to work with you as soon as we are made aware of the situation.
  • If a package has been lost in transit or was incorrectly delivered, please contact PCNation by sending an e-mail to pcnationcares@pcnation.com or calling 1-800-235-4050 within seven days of the shipping date. Our Customer Service Representatives will be able to initiate a trace and/or claim with the carrier and assist you with any questions you might have.
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• My order was damaged in transit. What do I do?

  • If a package is damaged in transit and it is evident at the time of delivery, please refuse the package. After refusing the package, please notify PCNation by calling 1-800-235-4050 or sending an e-mail to pcnationcares@pcnation.com to report the issue.
  • If you notice damage to the package after the delivery is complete, please contact PCNation as soon as you are aware of the damage. Our Returns Department will provide you with instructions on how to proceed.
  • Due to time restrictions set by the carrier, PCNation must be notified of the damage within seven days of the shipping date in order to file a claim.
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PCNation is always here to help! If you have any questions regarding your order, please feel free to contact our Customer Service Department via e-mail at pcnationcares@pcnation.com or by calling 1-800-235-4050. Our friendly staff is available to assist you Monday through Thursday 8 a.m. to 7 p.m. CST and Friday 8 a.m. to 5 p.m. CST.