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| Terms and Policies |
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PCNation employees are
trained and knowledgeable about the specifications,
features, and advantages of the products and services we
offer. Your account manager is able to use his or her
knowledge to help provide you with equipment that
consistently meets your needs for quality products in a
cost effective and timely manner. If you have any
questions about products we carry or our policies –
PLEASE ASK. Seller hereby expressly disclaims all
warranties either expressed or implied warranty of
merchantability or fitness for a particular purpose. This
disclaimer by the seller in no way affects the terms of
the manufacturer’s warranty if any. Title to goods
herein being purchased is retained by the seller until
goods are paid for in full by the purchaser and at that
time title passes to purchaser. If goods herein being
purchased are being purchased for purposes of export,
purchaser must obtain from the United States Federal
Government certain export documentation before shipping
to a foreign country. In addition, manufacturers’
warranties for exported goods may vary or even be null
and void. Any and all liability is only for the products
purchased.
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Return Policy
PCNation is here to help make the return process as easy as possible for you. All products sold by PCNation are
covered under the manufacturer's warranty unless otherwise stated. Please contact
the warranty service provider listed in your product documentation for defective products and missing parts. If, after
contacting the manufacturer it is determined that the product is defective, the manufacturer will either offer to
repair or replace the item direct from the factory or may refer you back to PCNation. If they refer you back to
PCNation, please log-in to My Account and visit the
Return Products page to submit for approval to return the product. NO RETURNS of any type will be accepted without an
RMA number.
Other Terms and Conditions:
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In most cases packages from PCNation requires a signature at
delivery. Returns due to the carriers inability to obtain a valid signature are
subject to a return processing fee and no credit of freight charges.
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Products being returned must contain all original
boxes, packing materials, manuals, blank warranty cards and all other
accessories and documentation provided by the manufacturer. Any return that is
not 100 percent complete will be returned back to the customer and no credit
will be issued
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Most defective products (except computers, printers
and software) may be returned for repair or replacement only, at PCNation's
discretion, within 30 days of the invoice date. PCNation will not charge a
return-processing fee of any kind when a defective item is repaired or replaced
with the identical item.
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All returns, must be made within 30 days of the
shipping date. After 30 days, the manufacturer's warranty applies.
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All items being returned for a refund or exchanged
for a non-identical item are subject to a 15% return processing fee. Minimum
return-processing fee for any refund or credit is $15.00
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Non-defective software may not be returned under any
circumstances.
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All refurbished products are marked as such and come
with a manufacturer's warranty. Refurbished products cannot be returned to
PCNation under any circumstances.
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IMPORTANT - The following brands may only be returned if the product is certified as
defective by the manufacturer and the manufacturer authorizes a return to PCNation. A
manufacturer's case ID # is required for PCNation to process your RMA request for these
brands. Additionally, these items may be returned for an identical replacement only. They
cannot be exchanged for non-identical items or returned for a refund.
Adtran, Allied Telesyn, Apple, APC, Atto Technology, Axis, Checkpoint, Canon (Scanners only),
O'Neil, Polycom, PSC, Sony, Zebra, all memory, all TVs, license and software
products of any brand.
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Consumable products like toner, ink cartridges, drum
and paper are non-returnable if the manufacturer's factory seal has been
broken. Defective products must be returned directly to the manufacturer.
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Please keep in mind that PCNation is not able to
guarantee that any particular item will be compatible with other products not
purchased from PCNation. If you have questions or concerns regarding
compatibility issues, please contact the manufacturer prior to purchase.
Non-compatibility does not qualify a product as being defective.
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Discontinued or end of life products can only be
returned for repair. No refunds or exchanges can be made.
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For all returns, the customer prepays shipping.
PCNation does not offer reimbursement.
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If a package is returned to PCNation and the
condition of the box or the actual merchandise does not match the claim, no
credit will be issued and the item will be returned to the customer.
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UPS Ground, Fed-Ex Ground and other "surface"
shipments are not guaranteed to arrive within a certain timeframe. These
shipments on average take 2-7 days for delivery from the date the order is
credit released.
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Shipping delays caused by acts of nature cannot be
contested. There can be no freight credit issued in these circumstances. The
maximum credit for shipping charges on an air package that is delivered late
and the delay is caused by PCNation or the carrier is a credit to the next
lower shipping level.
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Unfortunately PCNation is not able to offer price
protection on products that have already shipped. Any return of a product that
has dropped in price will be processed at the then current price.
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If the merchandise appears to be damaged in shipping,
it is best to refuse a shipment back to the carrier. If you accept delivery,
you must have the carrier make a note of the damage in the delivery record.
Please notify PCNation immediately via email (returns@pcnation.com) of the
problem in order to arrange for an inspection and, if necessary, pick up of the
damaged item. If you fail to notify PCNation within 5 days of receipt of the
package, our standard return policies will supercede any claim of damage and
all manufacturers' restrictions will apply.
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All delivery refusals must be reported to PCNation.
Unauthorized refusals are subject to a $15.00/15% return processing fee
(depending on the item) and no credit for the freight charges.
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Freight options include FedEx Air, UPS Ground and UPS Air. Most in stock, credit
approved orders received before 4:00 PM EST. ship same day. Cut off time for FedEx Next
Day and 2nd Day Air orders is 5:00 PM EST. PCNation reserves the right to substitute
LTL carriers for heavy weight Ground and Air orders.
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While PCNation does it's best to update product availabilty, pricing and product
description at our website on a regular basis, We are not responsible for errors in
pricing, availability or product descriptions.
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In the event of an error in product description, PCNation will issue a call tag and offer
a complete refund.
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Occasionally PCNation may not be able to ship an order to California or Massachusetts
without an additional handling fee related to state sales tax. (Please note: this is
a handling fee, not sales tax). In these cases, you will receive a phone call or email
from a PCNation representative offering you the opportunity to cancel your order prior
to your credit card being charged.
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