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For customer service or product related questions please e-mail pcnationcares@pcnation.com or call 800-235-4050.
  
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Careers

PCNation.com is one of the nation's leading direct marketers of business computing solutions to small and medium-sized businesses, educational and government institutions as well as consumers. We work with clients nationally to provide them with information technology solutions from top manufacturers such as HP, Cisco, EMC, VMWare, Microsoft and Sony. We are a rapidly growing, friendly, family-oriented sales organization in the near north suburbs.

PCNation has enjoyed a tremendous growth rate over the past 20 consecutive quarters. We seek motivated individuals who are interested in playing an integral role in PCNation's continued success. We offer excellent benefits including medical, dental, 401(k), profit sharing and paid vacation. We offer a fun, high-energy, team-oriented and business casual environment.
PCNation is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability or veteran status. If you are an individual with a disability and need assistance in completing an application, please contact us at careers@pcnation.com
Individuals who are interested in joining our team please contact:
Email: careers@pcnation.com
Fax: 1-847-400-5277
Positions

Account Manager - Inside Sales
Join us and be a part of our growth!
PC Nation’s explosive growth has resulted in the need for additional Account Managers to work with our expanding client base. As a PC Nation Account Manager, you will work with clients to help chose the right technology products to meet their needs and provide comprehensive technology solutions. Our Account Managers are the force behind our growth, and are responsible for generating sales by building consultative, repeat relationships with corporate, government and educational institutions across the country. PCNation's Account Managers interact in a dynamic, team oriented, challenging environment and are rewarded with high earning potential, flexible hours and work at home opportunities.
Responsibilities
  • Provide consultative sales of IT solutions and services while helping educate clients on best solutions to meet the needs of their business.
  • Responsible for growing sales and profit by implementing new solutions to meet client objectives.
  • Solve pre-sales technical, financial, and project management challenges while adding value throughout the sales cycle.
  • Ability to establish and enhance client relationships with key decision makers.
  • Establish PCNation as the premier provider of technology solutions to our clients including solutions from our strategic partnerships with HP, Dell, Lenovo, Microsoft, VMware, Cisco, EMC and others.
  • Build and maintain manufacturer relationships.
  • Deliver outstanding service and follow through to ensure client retention.
  • Demonstrate ability to solve client problems, overcome objections and close sales.
  • Prospect and develop new accounts, and continue to expand relations with existing accounts for repeat business and referrals.
Qualifications
  • BA / BS or related experience.
  • 2 + years in a sales role, preferably with B2B clients.
  • Self starter and highly motivated to achieve outstanding results.
  • Effective verbal and written communication.
  • Exceptional follow-through, personal drive and the desire to make a difference.
  • Must be interested in being a part of a winning team and are looking for high earnings potential.
We offer a full benefits package including medical, dental, 401(k) and paid vacation. We offer a rewarding, fast-paced, team-oriented and business casual environment. If you are interested in making a difference, apply today!

PCNation Category Brand Manager
Job Description
PCNation is looking for an experienced and results oriented Category Brand Manager to join our team. This position assumes a key role in driving revenue growth through partnerships and new sales channels associated with multiple product categories as well as 3rd party marketplaces such as eBay and Amazon.
Responsibilities
  • Implement and manage highly effective product/partner programs designed to increase revenue and margins.
  • Build influential relationships with assigned partners at all levels to insure that the company is viewed positively and positioned competitively.
  • Continuously develop and make the most of category expertise that includes product knowledge, product demand, pricing direction, partner recommendation, roadmaps, emerging technologies, funding programs, and the competitive landscape.
  • Communicate partner products, programs, and promotions horizontally with departments such as sales, marketing, procurement, profitability, and finance to ensure smooth facilitation and reconciliation of partner programs and opportunities.
  • Develop quarterly/annual partner plans to meet mutually agreed to goals and objectives.
  • Effective communication and presentation skills, strong analytical skills with attention to detail
  • This position reports and interacts on a daily basis with external vendors and manufacturers, as well as internal partners and plays a key role in driving revenue.
  • Responsible for managing and implementing marketing activities through research, strategic planning and implementation.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks.
Qualifications
  • Bachelor’s degree required
  • 3-5 years’ experience in a product or merchandising capacity.
  • Must possess strong computer skills including MS Office.
  • Effective written and verbal communications.
  • Experience managing multiple tasks of varying difficulty and complexity.
  • Knowledge of IT hardware, software and services.

Customer Service / Client Care Representative
PCNation is one of the nation's leading direct marketers of business computing solutions for small to medium-sized businesses, education and government institutions as well as consumers. We work with name brand computer products from top manufacturers like Canon, HP, Samsung, Microsoft and Sony. We are a rapidly growing, friendly, and family-oriented organization in the north suburbs! We believe in work/life balance, promotion from within, and being a place where people love to work! We pride ourselves on offering world-class benefits and perks, and in employing only the best!
Responsibilities
  • Interact with customers using a computerized system in a call center environment to respond to customer inquiries and problem resolution.
  • Gather information, research/resolve inquiries and log customer calls.
  • Communicate appropriate options for resolution in a timely manner.
  • Assess customer needs and inform customers about available services.
  • Schedule workload to ensure accurate phone coverage, and shift escalated calls to assure resolution to problems.
  • Prepare standard reports to track workload, response time and quality of input.
  • Assist in achieving department goals and make recommendations to management to improve efficiency and effectiveness.
  • Various other duties as assigned by supervisor.
Qualifications
  • 2+ years outstanding customer service experience.
  • Computer skills and experience with order tracking systems.
  • Excellent verbal and written communication skills.
  • Ability to multi task and work in a fast paced environment.

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