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For customer service or product related questions please e-mail pcnationcares@pcnation.com or call 800-235-4050.
  
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FREE 3 DAY DELIVERY: Over $100 under 50 lbs  Get Details
FAQs
Your Online Account
1) What is my user name?
  1. Your user name is the email address you provided when you placed your first order with PCNation
2) What do I do if I forget my password?
  1. If you have forgotten your password, please click the Forgot Password” link on the Your Account Log-In page. You will then be prompted to enter your email address. If the email address entered is on file with PCNation, an email will be sent that will allow you to create a new password.
3) What do I do if I am still having an issue logging into my account?
  1. If you are still having issues logging into your account after resetting the password, please send an email to pcnationcares@pcnation.com or call 1-800-235-4050 Monday thru Thursday from 8am-7pm and Friday from 8am-5pm CST. Please make sure you are prepared to provide the name on the account and the email address you believe we have on file.
4) Can I have multiple shipping addresses?
  1. Yes, we understand you may have multiple ship-to locations. From your online account you can manage your book of ship-to addresses including adding or deleting addresses from your profile.
5) Do I have to create an account to place an order?
  1. No, you may checkout as a guest if you prefer although you will not have the ability to review account history, tracking and serial information or print copies of your invoice.
Orders
1. When will my order ship?
  1. Most credit approved orders for in-stock items ship the same day as long as the order is placed prior to 4pm EST.
2. Can I check order history, order status and obtain tracking information for items shipped?
  1. Yes, you are able to check the status of orders via the Your Account log-in page. After logging in, click the Your Orders tab to view a complete history of your orders and check current order status. If tracking information is not available, please give us a call at 1-800-235-4050 or send an email to pcnationcares@pcnation.com including your order number. Our friendly staff is available Monday thru Thursday from 8am - 7pm CST and Friday from 8am - 5pm CST.
3. How do I cancel an order?
  1. PCNation will always try to accommodate a cancellation request but can’t guarantee that an order already in processing can be cancelled. Requests to cancel orders are time sensitive, we recommend calling our Client Care line at 1-800-235-4050 as soon as possible to request the cancelation. If you need to request a cancellation after normal business hours or over the weekend, please email orders@pcnation.com and reference your order number. An order is not considered cancelled until you receive a written confirmation that your order has been canceled from PCNation.
4. Will I need to sign for packages you ship to me?
  1. Many packages shipped from PCNation do require a signature at delivery. Please make sure to select a shipping address where someone is available to sign for packages.
5. Should I Save the manufacturer packaging for the products I order?
  1. Yes, please save all packaging materials. If you need to process a return, the item must be returned in the original, manufacturer packaging.
Customer Care
1. What is your return policy?
  1. PCNation is here to help make the return process as easy as possible for you. All products sold by PCNation are covered under the manufacturer's warranty for defects in workmanship unless otherwise stated. Please contact the technical support or warranty service provider listed in your product documentation for trouble shooting assistance regarding possible defective products and missing parts. If after contacting the manufacturer it is determined the product is defective, the manufacturer will either offer to repair or replace the item directly or refer you back to PCNation for the return process. Should they refer you back to PCNation, please login to MY ACCOUNT at PCNation.com and visit the return products page to submit your return request.
  2. You can read the full details of our Return Policy here.

2. How do I request a return?
  1. You can request a return by logging into Your Account. There you will be able to submit a return request. If your return is approved you will reach a return authorization number.
3. How do I unsubscribe from your email updates?
  1. When you receive an email from us, scroll to the bottom of the email and click unsubscribe. You will be taken to a page to confirm you would like to unsubscribe. Click ‘yes’ and you will no longer receive promotional email offers from PCNation. You will continue to receive emails related to your orders with us such as order confirmations and shipment notifications.
4. I only received part of my order, are the other items I ordered on the way?
  1. Not to worry, PCNation ships from several different warehouse locations and packages may arrive separately. To check order status and confirm if the other items ordered are in transit, please log-in to Your Account and visit the Your Orders section. Select the required order. Directly below each line item you can view the status of that item. If you are unable to locate the required information or need further assistance, please email pcnationcares@pcnation.com or call 1-800-235-4050.
5. My package was damaged in transit. What do I do?

If you accept delivery of a damaged package, you must:

  1. Note the damage on the shipping carrier’s delivery record.
  2. Save the original packaging and product in the condition received.
  3. Notify us of the issue within 48 hours via email at pcnationcares@pcnation.com or by phone at 1-800-235-4050.
  4. The above 3 steps will allow us to file a claim with the carrier for the damage. If you fail to follow the 3 steps as described above, you will be deemed to have accepted the merchandise as if it had arrived undamaged.

6. My package seems to have been lost in transit or was miss delivered. What do I do?
  1. We understand how frustrating it can be when a package is missing, but we can help. If the carrier cannot locate your package or they delivered it to an incorrect address, please contact PCNation as soon as possible. We will initiate a trace on your behalf with the carrier. Please call our Customer Service Department at 1-800-235-4050 or send an email to pcnationcares@pcnation.com. PCNation must be notified of the pending issue within 7 business days of the shipping date or a claim/trace may not be able to be filed.
7. Who is my Account Manager?
  1. Your Account Manager information can be accessed by logging into your account. If you do not have an Account Manager, but would like to request one, please click the Request Account Manager option on Your Accounts page or call 1-800-235-4050. We would be happy to assist by taking the time to understand your requirements and recommend the right solution for your needs.
8. How do I get a copy of my invoice?
  1. To access your invoice, please log-in to Your Account and go to Your Orders. Then click on the Invoice link next to the specific order desired. After the invoice appears on the screen, press the Print icon to print the invoice to your printer.
Will Call / In-Store Pickup
9. Do you have in-store pickup?
  1. Yes, we do. Items that are available for in-store-pick-up may be picked up from our Chicago area Technology Superstore located at:
  2. PCNation
    500 Central Avenue
    Northfield, IL 60093

10. Do I need to bring my credit card with me if I have already entered my credit card information online?
  1. Yes, in order to pick up a Will Call order or to shop at our Chicagoland Superstore, you must have the card in your possession.
11. Can I send someone else to pick-up the Will Call order at your store?
  1. Yes as long as they have the credit card that was used for the purchase.
Security and Privacy
1. Is it secure to shop online?
  1. PCNation wants to make your online shopping EASY, SECURE and WORRY-FREE. To safeguard all your shopping transactions we employ the latest security methods in protecting your personal information. This includes a 256 Bit Encryption Secure Server Certificate to encrypt all sensitive information passing between your browser and our servers including credit card, password and personal information. PCNation employs the Internet's Secure Socket Layer ("SSL") security technology. If you access the Internet with a recent version of Microsoft Edge, Internet Explorer, Chrome, Safari, Firefox or Opera, your browser supports SSL. When you begin the checkout procedure your browser will automatically be directed to our secure commerce server so that all your personal information will be encrypted before it is transmitted over the Internet.
2. How do I know that my transaction is secure?
  1. It’s easy to tell when you are protected by encryption. In most browsers, the padlock icon at the top of your browser changes to show a green, locked padlock. In some browsers, the padlock icon may be at the bottom of the browser but functions in the same way.
3. What is a cookie?
  1. A cookie is a tiny bit of data used by a browser to store information. Cookies cannot profile your system or collect information from your hard drive. Almost every web site that offers online ordering or customized content utilizes cookies.PCNation.com uses cookies to improve our customer’s shopping experience with us. Our cookie recognizes products you previously shopped for at our site, helps you resume where you left off, remembers your registered login, preferences, and other personalization functions. We DO NOT use cookies to store credit card numbers, address information or other sensitive personal information.
Payment methods
1. What type of payment methods do you accept?
  1. We accept Visa, MasterCard, Discover, American Express, checks and money orders from U.S. financial institutions.
2. Can I open an account with net terms and order providing purchase orders?
  1. Yes, purchase Orders are welcome from government agencies, educational institutions and qualified corporate customers. Please contact a PCNation Account Manager for more details.