Terms and Policies
PCNation employees are trained and knowledgeable about the specifications, features,
and advantages of the products and services we offer. Your account manager is able
to use his or her knowledge to help provide you with equipment that consistently
meets your needs for quality products in a cost effective and timely manner. If
you have any questions about products we carry or our policies – PLEASE ASK. Seller
hereby expressly disclaims all warranties either expressed or implied warranty of
merchantability or fitness for a particular purpose. This disclaimer by the seller
in no way affects the terms of the manufacturer’s warranty if any. Title to goods
herein being purchased is retained by the seller until goods are paid for in full
by the purchaser and at that time title passes to purchaser. If goods herein being
purchased are being purchased for purposes of export, purchaser must obtain from
the United States Federal Government certain export documentation before shipping
to a foreign country. In addition, manufacturers’ warranties for exported goods
may vary or even be null and void. Any and all liability is only for the products
PCNation is here to help make the return process as easy as possible for you. All
products sold by PCNation are covered under the manufacturer's warranty unless otherwise
stated. Please contact the warranty service provider listed in your product documentation
for defective products and missing parts. If, after contacting the manufacturer
it is determined that the product is defective, the manufacturer will either offer
to repair or replace the item direct from the factory or may refer you back to PCNation.
If they refer you back to PCNation, please log-in to My Account and visit the Return
Products page to submit for approval to return the product. NO RETURNS of any type
will be accepted without a RMA number.
Products being returned must contain all original boxes, packing materials, manuals,
blank warranty cards and all other accessories and documentation provided by the
The following brands may only be returned if the product is certified as defective
by the manufacturer and the manufacturer authorizes a return to PCNation. A manufacturer's
case ID # is required for PCNation to process your RMA request for these brands.
Adtran, Allied Telesyn, Apple, APC, Atto Technology, Axis, Asus, Dell, Epson POS
equipment, Honeywell, Metrologic, Motorola/Symbol, Panasonic, Checkpoint, Canon
(Scanners only), O'Neil, Polycom, PSC, Sony, Samsung, ELO Touchscreen, Zebra, all
memory, all TVs, MSI, license and software products of any brand.
Additional Terms and Conditions
The maximum refund or credit due, in the event an air package is delivered late
due to negligence on the part of PCNation or the shipping carrier, will be a refund
adjusting the total paid delivery charges to reflect the next lower shipping level.
We will not be liable for, nor shall any refund or credit of any kind be made as
a result of any loss, damage, delay, misdelivery, nondelivery, or misinformation,
including, but not limited to, any such loss, damage, delay, misdelivery, nondelivery,
misinformation or failure to provide information caused by or resulting from:
Perils of air, public enemies, public authorities acting with actual or apparent
authority on the premises, riots, strikes or other local disputes, civil commotions,
hazards incident to a state of war or weather conditions (as determined solely by
the shipping carrier), or national or local disruptions in air or ground transportation
networks, due to events beyond our control, or disruption or failure of communication
and information systems. In such circumstances, we will make reasonable efforts
to effect delivery of packages to their destination as quickly as practicable under
the circumstances; and we are under no duty to advise you of the potential existence
of any one or more of these circumstances.
For backordered or out of stock items, PCNation does not offer a price guarantee.
If the advertised price of an out of stock item increases, you will be contacted
to confirm if you want to proceed based on the current advertised price.
Freight options include FedEx Air, UPS Ground and UPS Air. Most in stock, credit
approved orders received before 4:00 PM EST. ship same day. Cut off time for FedEx
Next Day and 2nd Day Air orders is 5:00 PM EST. PCNation reserves the right to substitute
LTL carriers for heavy weight Ground and Air orders.
While PCNation does it's best to update product availabilty, pricing and product
description at our website on a regular basis, we are not responsible for errors
in pricing, availability or product descriptions.
Occasionally PCNation may not be able to ship an order to California or Massachusetts
without an additional handling fee related to state sales tax. (Please note: this
is a handling fee, not sales tax). In these cases, you will receive a phone call
or email from a PCNation representative offering you the opportunity to cancel your
order prior to your credit card being charged.
Order Cancellation Policy