HP Care Pack - 3 Year - Service

by
HP INC
PCN#
U09530
MFG#
UJ407E
$30.17
cps

Extended & Accidental Damage Product Replacement Plan Available Details

Estimated Shipment:

Calculating Shipping

Product Highlights:
  • 9 x 5
  • Service Depot
  • Maintenance
  • Show more

Product Condition: New and Factory Fresh
Shipping Weight: 1 lbs.
HP Care Pack - 3 Year - Service
Tech Specs
Specifications

Manufacturer

HP Inc.

Manufacturer Part Number

UJ407E

Manufacturer Website Address

http://www.hp.com

Brand Name

HP

Service Name

Care Pack

Marketing Information

This value-priced HP Care Pack solution provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you. In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices.

Product Type

Service
Service Information

Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

9x5

Service Details

Remote problem diagnosis and support:
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Repair center services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

Pick-up by HP:
An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

Return shipment:
An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days.

Standard business hours coverage:
Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.

Provided Support

  • Phone Support
  • Configuration
  • Remote Diagnosis
  • Defective Media Retention

Service Availability

9 x 5

Service Response Time

7 Day

Service Location

Service Depot

Service Duration

3 Year

Product Supported

  • HP Notebook