Overview

REAL-TIME CALL INSIGHTS With Engage 40, calls become more effective, and customer experience is instantly enhanced, thanks to innovative Engage+ software that provides valuable real-time insights, and on-screen guidance.1 This is a contact center headset that's got your backWORLD-CLASS MICROPHONESEngage 40 features two high-quality microphones, working together to deliver clearer speech and incredible background noise cancellation. This intelligent contact center headset enables speech-to-text functions to give spot-on call transcriptions. Make every interaction a mic-drop moment.LIGHTWEIGHT AND COMFORTABLEUltra-lightweight, with cleverly designed angled ear cushions for the perfect fit, Engage 40 stays comfortable, even for long periods. An innovative maze-shaped pattern inside each ear cup relieves pressure while fitting securely on the outer ear, helping you stay relaxed, and focused on your customer. Because a comfortable agent is a happy agent.TOUGH AND FLEXIBLEWe've stress tested everything from boom arm rotation to impact resistance, making Engage 40 one tough contact center headsetready to face anything a day in a contact center can throw at it, and built to last. And we're so sure of it, that each headset comes with a 3-year warranty. Engage 40: built for \"oops\".IMPRESSIVE SOUND QUALITYMake every conversation clearer, with noise-isolating earcups and advanced speaker technology that optimizes every word your customer says, even when there's a lot of background noise to contend with. We're all about easy listening.BUILT-IN HEARING PROTECTIONWith the Engage 40's built-in, professional grade hearing protection capabilities, you can focus on your customer, safe in the knowledge that your hearing is well taken care of. Because healthy ears make for happy agents. And happy agents give great customer service.CUTTING-EDGE VOICE TECHNOLOGYWith our innovative signal processing algorithm, BalancedVoice™, dynamic range compression is used to bring out the soft parts of your customer's voice, while reducing the loud parts. This brings better balance to every conversation, helping prevent call fatigue and improve productivity. Increased call efficiency, and perfect feedback scores (well, we can dream).NEXT-LEVEL CALL HANDLINGEngage 40 has an inline control unit so you can handle calls at lightning speed with call answering, mute, and volume buttons right at your fingertips. With programmable buttons built for even more efficiency, your everyday actions just got simpler. Consider your calls handled.