Cisco SMARTnet - Service

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

• Software support includes maintenance, minor and major updates for your licensed feature set
• Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
• The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
• Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required

• Web Knowledge Base Access
• Phone Support
• Email Support
• New Releases Update

• Cisco IPS IPS4240

Service is available only if your distance from a parts depot or authorized Cisco service location is within:

• 100 driving miles in the United States
• 120 driving kilometers in Europe and Canada
• 75 driving kilometers in Australia, New Zealand, and select countries in Latin America and Asia

Note: Domestic resellers purchasing for International locations will be subject to an additional fee