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Careers

PCNation.com is one of the nation's leading direct marketers of business computing solutions to small and medium-sized businesses, educational and government institutions as well as consumers. We work with clients nationally to provide them with information technology solutions from top manufacturers such as HP, Cisco, EMC, VMWare, Microsoft and Sony. We are a rapidly growing, friendly, family-oriented sales organization in the near north suburbs.

PCNation has enjoyed a tremendous growth rate over the past 20 consecutive quarters. We seek motivated individuals who are interested in playing an integral role in PCNation's continued success. We offer excellent benefits including medical, dental, 401(k), profit sharing and paid vacation. We offer a fun, high-energy, team-oriented and business casual environment.
Individuals who are interested in joining our team please contact:
Email: careers@pcnation.com
Fax: 1-847-400-5277
Positions

1. Account Manager - Inside Sales
Job Description
Our Account Managers are responsible for generating sales by building consultative, repeat relationships with small/medium-sized businesses, as well as with government and educational institutions across the country. PCNation's Account Managers interact in a dynamic, team oriented, challenging environment and are the force behind our growth.
Job Requirements
PCNation is in search of candidates with a college degree (B.A. or B.S.) and/or two years of solid sales experience. We seek driven individuals who are interested in playing a key role in PCNation's success. The candidate must display exceptional follow-through, personal drive and the desire to make a difference. Candidates must also be interested in being a part of a winning team and are looking for high earnings potential.
We offer a full benefits package including competitive salaries, medical, dental, 401(k) and paid vacation. We offer a rewarding, fast-paced, team-oriented and business casual environment. If you are interested in making a difference, apply today!

We offer a full benefits package including competitive salaries, medical, dental, 401(k) and paid vacation. We offer a rewarding, fast-paced, team-oriented and business casual environment. If you are interested in making a difference, apply today!

2. Credit Card Fraud Analyst
We are seeking a highly motivated Credit Card Fraud Analyst to mitigate fraudulent purchases. The Credit Card Fraud Analyst performs analysis of high-risk purchases/transactions to identify unauthorized credit card use. If you have great customer service skills, an analytical mindset, and are passionate about producing results at the highest level, then this job might be for you!
Responsibilities
  • Monitors and analyzes high-risk transactions from ecommerce website.
  • Independently determines if transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled.
  • Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.
  • Contacts and effectively communicates with customers, banks, and suppliers via multiple channels (phone, email, fax).
  • Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements.
  • May analyze or assist with analysis of acquired data and reports to identify new fraudulent activity.
  • May assist with or perform special projects in a timely manner, as requested.
Qualifications
  • Strong communication skills, self-motivation and results-oriented approach.
  • Demonstrated customer service, organizational, and analytical skills.
  • Confidence in making instinctual decisions with little or no supervision.
  • Enjoys working in fast-paced and rapidly changing environment.
  • Flexibility to adapt and able to manage multiple assignments while working independently.
Work Experience and Education
  • Bachelor's degree preferred.
  • Experience: 1+ years customer service experience required.
  • Previous risk analysis experience is preferred.
PCNation is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability or veteran status. If you are an individual with a disability and need assistance in completing an application, please contact us at careers@pcnation.com

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